As part of our strategic plan to expand business in the US, we have taken a major initiative to boost after-sales support to our rapidly growing list of printers, laminators, converters, and extruders. The investment in a new spare parts facility and supply service in Richardson, TX is designed to offer Vetaphone users quick access to routine parts for its surface treatment systems with a promise of next day delivery.
We initially opened a parts supply service for American customers back in 2017, but the business has grown so fast in the past five years that the need for a larger and more streamlined facility became urgent.
Our Wisconsin-based Support Technician Eric Hopfensperger explains: “Our original spare parts supply was opened to counter accusations that as a European manufacturer we couldn’t support our customers as quickly as a US company. It soon proved to be a great asset with business ramping up once customers saw how quickly we could respond, and it’s gotten a whole lot better since!”
The new spare parts warehouse, has its own dedicated team offering rapid support and quick turnaround times, is being hosted by The Harman Company, which represents Vetaphone in southern USA, including Texas and surrounding states. It is well-situated close by the major hub of DFW airport, making next day delivery to most of North America an easy task.
“We estimate to have up to 90% of all routine parts in stock for our corona systems, and all sizes of electrodes up to 60 inches,” Hopfensperger adds.
With no significant time zone difference or language issues to contend with, Vetaphone’s American customers are now assured of the best quality back-up available in the market. In the months since it opened, the new spare parts operation has made almost 200 shipments.
Our Sales Manager for the Americas concludes: “This is a fantastic new support service; not only for our customers in the States, but also for those in Canada to the north and Latin America to the south, making the world’s number one surface treatment technology an easy choice to make. It will certainly play a big part in our plans for rapid growth, and we look forward to seeing what doors this opens for us stateside.”
